EFFECTIVE: 22 MAY 2026 · GET YOUR ROMAN TOURS S.R.L.S · WWW.GETROMANTOURS.COM
This Supplier Agreement governs the commercial relationship between Get Your Roman Tours S.R.L.S (the "Platform Operator") and any individual or business entity that lists Experiences on the Platform ("Supplier"). By completing Supplier registration and activating a Listing, you agree to be legally bound by this Agreement.
This is a binding commercial contract. We recommend that you seek independent legal and financial advice before registering as a Supplier.
1. Definitions
In this Agreement:
- "Booking" means a confirmed reservation by a Customer for an Experience listed by the Supplier.
- "Commission" means the percentage of each Booking value retained by the Platform Operator as its marketplace fee, as specified in Schedule A.
- "Customer" means any person who books or purchases an Experience through the Platform.
- "Experience" means any tour, activity, excursion, transfer, ticket, service, or other offering listed by the Supplier on the Platform.
- "Listing" means the published Experience profile page on the Platform, including all descriptions, pricing, images, availability, and policy details submitted by the Supplier.
- "Net Revenue" means the total Booking value less Commission, applicable taxes, and payment processing fees.
- "Payout" means the disbursement of Net Revenue to the Supplier following Experience completion.
- "Platform" means the booking marketplace operated by the Platform Operator at www.getromantours.com and all associated applications.
2. Supplier Eligibility and Onboarding
2.1 Registration Requirements
To register as a Supplier, you must:
- Be a legally constituted business entity (company, partnership, sole trader, or self-employed individual) legally entitled to provide the Experiences you wish to list.
- Hold all licences, permits, certifications, registrations, and authorisations required by applicable law in the jurisdiction(s) where your Experiences are conducted, including (as applicable) national and regional tour operator licences, professional guide licences, food handling and hygiene certifications, passenger transport licences, and any sector-specific permits.
- Carry and maintain adequate insurance coverage as specified in Section 6.2.
- Provide complete, accurate, and verifiable business information: full legal name, registered business address, Company/VAT registration number, bank account details, and authorised representative details.
- Successfully complete our Supplier onboarding process, which includes KYC (Know Your Customer), KYB (Know Your Business), and AML (Anti-Money Laundering) compliance checks.
- Accept all applicable Platform policies, including this Agreement, the Supplier Code of Conduct, and the Content and Photography Guidelines.
2.2 Ongoing Compliance
For the duration of this Agreement, you warrant that you will at all times:
- Maintain all required licences, permits, and insurance policies in full force and good standing.
- Notify the Platform Operator immediately of any material change to your legal status, licences, or operational capacity.
- Notify the Platform Operator immediately of any criminal investigation, regulatory proceedings, or civil litigation that could materially affect your ability to deliver Experiences.
- Comply with all applicable local, national, and EU laws and regulations.
3. Creating and Managing Listings
3.1 Content Standards
Each Listing must include accurate and complete information:
- A comprehensive, truthful, and engaging description of the Experience including its full content, narrative, and highlights.
- Clear specification of inclusions (entry fees, transport, meals, equipment, guide services, etc.) and exclusions (gratuities, optional add-ons, personal expenses).
- Precise meeting point with street address, GPS coordinates or map pin, and how-to-find instructions.
- Exact start and end times, and approximate duration.
- Minimum and maximum group sizes.
- Age, fitness, health, and accessibility requirements or restrictions.
- Languages in which the Experience is offered.
- At least 5 high-quality, original photographs (minimum 1920×1080 pixels) that accurately represent the Experience.
- The applicable cancellation policy (selected from the Platform's standard tiers or a custom policy approved by the Platform Operator).
- Any health and safety warnings, contraindications, or waivers required of participants.
3.2 Accuracy and Updates
You are solely and fully responsible for the accuracy of all Listing content at all times. You must update Listings promptly to reflect any changes to pricing, availability, inclusions, meeting points, or requirements. Misleading, inaccurate, or materially incomplete Listings are grounds for immediate suspension and may give rise to claims from affected Customers for which you bear sole liability.
The Platform Operator reserves the right to edit Listing content for formatting, grammar, translation, and compliance with Platform content standards, without materially altering the substance of the Listing.
4. Pricing and Availability
4.1 Pricing
Suppliers set their own pricing for each Experience, subject to:
- Price Parity: the price displayed on the Platform must not exceed the price at which you offer the same Experience through any other online booking channel or directly.
- Currency: prices must be set in the currency designated by the Platform Operator for each market.
- Price Freeze on Confirmed Bookings: price changes are not retroactive and do not affect already confirmed bookings.
- Promotional Campaigns: participation is voluntary; however, once you opt in to a promotional campaign (e.g., seasonal discounts, flash sales), the promotional pricing terms are binding for the duration of the campaign.
4.2 Availability Management
You are responsible for maintaining accurate real-time availability on the Platform at all times. Overbooking — accepting more Bookings than you can deliver — constitutes a material breach of this Agreement. You must use the availability management tools provided in the Supplier Dashboard to keep your calendar current. The Platform Operator reserves the right to suspend Listings with repeated overbooking incidents.
5. Commission and Payouts
5.1 Commission
In consideration for the Platform's marketplace services, marketing, customer acquisition, payment processing infrastructure, and customer support, the Supplier agrees to pay the Platform Operator a Commission on each Booking completed through the Platform. The applicable Commission rate is set out in Schedule A to this Agreement. Commission is calculated as a percentage of the gross Booking value (total amount paid by the Customer).
The Platform Operator reserves the right to update Commission rates with 30 days' written notice. Changes do not apply to already-confirmed Bookings.
5.2 Payout Schedule
Net Revenue is disbursed to Suppliers according to the following schedule:
- Standard Payout: within 5 business days following the confirmed completion of the Experience.
- Multi-Day Tours: initial deposit portion disbursed 5 business days after departure; balance disbursed 5 business days after completion.
- Minimum Payout Threshold: EUR 50.00 (or local currency equivalent). Balances below this threshold accumulate until the threshold is met.
- Payment Method: SEPA bank transfer for EU accounts (standard). International wire transfers for non-EU accounts (applicable transfer fees may be deducted). PayPal available for eligible accounts.
Payouts may be withheld or adjusted for: active Customer disputes, confirmed refunds issued, Supplier-initiated cancellation fees, or any amounts owed by the Supplier to the Platform Operator.
5.3 Taxes
Each party is independently responsible for all taxes applicable to its own income. The Platform Operator will provide Suppliers with periodic statements of Bookings and Commissions sufficient for VAT and tax compliance purposes. Suppliers are solely responsible for accounting for and paying all taxes applicable to their marketplace revenue, including VAT/GST and any applicable withholding taxes.
6. Service Standards and Obligations
6.1 Delivery Standards
The Supplier undertakes to deliver every Experience to a standard that:
- Fully and accurately reflects the content, inclusions, and quality described in the Listing.
- Meets or exceeds industry standards for professional tour and activity operations.
- Is delivered by qualified, experienced, and appropriately licensed personnel.
- Provides a safe, inclusive, and respectful environment for all participants.
- Complies with all applicable health, safety, and environmental regulations.
6.2 Insurance Requirements
Suppliers must maintain the following insurance coverage at all times, providing evidence to the Platform Operator upon request:
- Public Liability Insurance: minimum EUR 2,000,000 per occurrence (or the higher amount required by local law).
- Professional Indemnity Insurance: where applicable to the type of Experience offered.
- Employer's Liability Insurance: where the Supplier employs staff or engages subcontractors.
- Any additional insurance mandated by applicable law in the jurisdiction(s) of operation.
6.3 Customer Communication
You agree to:
- Respond to pre-booking customer enquiries submitted through the Platform within 24 hours on business days.
- Send Customers a pre-Experience communication at least 24 hours before the scheduled start time, confirming meeting point details, what to bring, and your local emergency contact number.
- Handle all Customer feedback and complaints professionally and constructively.
- Cooperate fully and promptly with the Platform Operator in all dispute resolution processes.
- Not solicit Customers introduced through the Platform to book directly with you, bypassing the Platform, for a period of 12 months following their first Platform booking of your Experience.
7. Cancellations by Suppliers
7.1 Supplier Cancellation Policy
Supplier cancellations severely damage Customer trust and the Platform's reputation. If you cancel a confirmed Booking:
- The Platform Operator will issue the Customer a full 100% refund at no cost to the Customer.
- A cancellation fee of 10% of the cancelled Booking value (minimum EUR 20.00) will be charged to cover Platform administrative and processing costs.
- Supplier Listings may be penalised in search ranking following a cancellation.
- If your cancellation rate exceeds 2% of total Bookings in any rolling 3-month period, the Platform Operator reserves the right to suspend your Listings, reduce your visibility, or terminate this Agreement.
Cancellation fees may be waived where the cancellation is directly caused by a verified Force Majeure event (see Section 9), subject to provision of supporting evidence.
8. Intellectual Property
By submitting Listing content (text, photographs, videos, and other media) to the Platform, you grant the Platform Operator a worldwide, royalty-free, non-exclusive, sublicensable, and transferable licence to use, reproduce, distribute, adapt, translate, display, and promote such content for the purposes of operating the Platform, marketing Experiences, and promoting the Platform Operator's brand through any media channels, without further consent or compensation.
You warrant that you own or have obtained all necessary rights to the Listing content you submit and that it does not infringe any third-party intellectual property rights, portrait rights, or privacy rights.
9. Force Majeure
Neither party will be in breach of this Agreement for any delay or failure to perform obligations caused by Force Majeure. Force Majeure means any event outside a party's reasonable control, including but not limited to: acts of God, war, civil unrest, terrorism, natural disasters, government actions, epidemics, pandemics, and regulatory changes. The party invoking Force Majeure must notify the other party in writing within 48 hours of the event and must use all reasonable endeavours to mitigate its impact.
10. Data Protection
Each party processes personal data relating to Customers and personnel in connection with this Agreement. Both parties agree to comply with their respective obligations under the GDPR and applicable data protection law. The Supplier acknowledges that Customer personal data shared by the Platform Operator is shared solely for the purpose of fulfilling the specific Booking and must not be used for direct marketing, profiling, or any other purpose without the Customer's explicit prior consent. Each party shall promptly notify the other of any personal data breach that may affect the other's data subjects.
11. Term and Termination
11.1 Term
This Agreement commences upon the Platform Operator's written acceptance of the Supplier's registration and continues indefinitely until terminated.
11.2 Termination for Convenience
Either party may terminate this Agreement by providing 30 days' written notice. During the notice period, confirmed Bookings remain binding and must be fulfilled.
The Platform Operator may terminate this Agreement immediately and without compensation where the Supplier:
- Commits a material breach of any provision of this Agreement.
- Loses any required licence, permit, or insurance.
- Is subject to bankruptcy, insolvency, or dissolution proceedings.
- Is found to have acted fraudulently, dishonestly, or in bad faith towards Customers.
- Causes physical harm, financial harm, or reputational damage to Customers or the Platform Operator.
- Becomes subject to criminal charges or regulatory sanctions relating to the conduct of its business.
12. Governing Law
This Agreement is governed by Italian law. Disputes shall be referred in the first instance to good-faith negotiation. Unresolved disputes shall be submitted to the exclusive jurisdiction of the courts of Rome, Italy.
13. Amendments
The Platform Operator may amend this Agreement at any time with 30 days' written notice. Continued use of the Platform after the effective date of any amendment constitutes acceptance.
Supplier Relations: info@getromantours.com
Booking-Related Queries: booking@getromantours.com
Legal Matters: office@getromantours.com
PEC (Certified Email): getyourromantourssrls@pec.it
Website: www.getromantours.com