Strict Cancellation Policy

Overview

Some experiences — typically those with limited capacity or third-party entrance tickets — use our Strict cancellation policy. These bookings can still be refunded, but with less flexibility than our free-cancellation experiences.

Refund Schedule

• 7 days (168 hours) or more before the start time: 100% refund
• Between 7 days and 24 hours before the start time: 50% refund
• Less than 24 hours before the start time: no refund
• No-show: no refund

How to Cancel

You can cancel directly from the My Bookings page using the booking reference from your confirmation email, or contact our support team. Refunds are issued to the original payment method, typically within 5–10 business days depending on your bank.

For full details, see our Refund & Cancellation Policy.